Frequently Asked Questions
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Is the part in Stock? What is a Special Order?
All of the products listed - have one for the following indications: Available, Special Order, Out of Stock.
Status "Available" is assigned to products that are available in our warehouses (With the specified quantity).
Status "Special Order" - is assigned to products that we can get from manufacturers, but the quantity is not certain. If a part ordered with this status would appear to be out of stock - we will contact you immediately.
Status "Out of Stock" is assigned to products that are not available at the moment / or are discontinued. -
What payment methods do you accept?
We accept Bank transfers, PayPal, VISA, Mastercard.
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Why can’t I switch my country in the middle of the order?
The selection of the country is blocked once you have an item in your basket.
If you need to change the country, please clear the basket and use the country selection tool at the top left corner of the website. -
Why can't I choose a new country in the delivery address?
To maintain the quality delivery service - the delivery itself can be only to the same country as you indicated in the contact information.
If you want to send the item to another country, please choose the destination in the country selection tool at the top of the website. (Please note, that your basket must be empty to change countries) -
Will this item fit my car?
If you are not sure, whether a certain item would fit your car - please contact us through any of the contact forms you can find on the product page or the site contact info.
Our specialized product managers will be glad to assist and help you find what you need. (Answer time is within 1 working day) -
What order statuses are used on the website?
a. Status "Awaiting Approval" - is assigned to orders, which could not be processed automatically by the system.
In this case our site managers will quickly check your order, calculate the most efficient shipping service, considering your requirements, and will update your status to "Awaiting Payment". This is usually done within 1 working day.
b. Status "Awaiting Payment" - is assigned to orders approved by the system (or our managers). This will change to "Preparing" once the payment process is complete.
c. "Preparing" - this status is assigned to orders with a confirmed payment being made. These orders will go into the order-processing system straight away. The total handling time of the combined order is equal to the highest handling time of an item within that order.
d. "Dispatched" - is a status, assigned to all shipped items. All our shipments have a tracking number, which you will received with a notification.
e. "Cancelled" - is assigned to all cancelled orders. If an order is cancelled, a notification with the reason will be sent to you. -
Why can't I choose the delivery method?
This happens if the shipping for your order (total dimensions and weight) cannot be calculated automatically.
But don't be afraid! Our managers monitor such orders and will get in touch with you as soon as possible. They will calculate the shipping (considering your requirements) and will update the order status to “Awaiting payment”. This usually takes no more than 1 working day. -
When will I get my order?
The delivery depends on the status of each item before the order:
a. “In stock, Ready to ship” : that means that it will take approximately 24 hours for your order to be handled and shipped.
b. “In stock, Handling time: X working days” : that means that your order will get to the final shipping stages within the stated time.
c. “Special Order, Handling time X working days” : that means that your order gets a special status. It does not guarantee local availability of the items ; we may need to get them from one of our partners. That is why some of the items have an extended handling time. Our managers monitor such orders with extra attention and are ready to answer any questions.
All orders are starting handling after the payment confirmation. -
Where do you ship the items from?
The orders are being shipped from Riga, Latvia. Our warehouse does not hand out items locally, all our assortment is available for purchasing online.
P.S. If you are located in USA, sometimes we use a drop department for efficiency. If the tracking number your received is from USPS - that means that this is the case. Don't worry, once the package gets to the drop department - the USPS tracking number will start updating more and will show an estimated delivery date. -
How to track my package?
Once the item is shipped you will receive a notification with a tracking number. You can use the tracking number on the website 17track.net. Put the tracking number in the appropriate courier box and click track! Use the section "Post/EMS (with USPS)" for Standard Post shipments. If you have any questions, just contact us!
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Can I pick up the items locally?
Unfortunately, currently we do not offer an option to pick up the items locally.
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I have received an item - and it looks damaged. What do I do?
If you notice that the item is damaged during the delivery process - let the courier inspect the damage, refuse the package and fill out the relevant claim form. Contact us right away - and we will try to get you a replacement as soon as possible.
If the damage is only found , when you open the package later - contact us with that information straight away. We will reply with a resolution as soon as possible.
Please, remember - there is a return time-frame, so please inspect your packages as soon as you can (more on that in the Return Policy) -
How to return the item?
- Read our return policy: https://cars245.com/en/return-and-refund-policy/
- Contact us through the Return form on the website
- Follow the instructions we send you. Each return is handled by our managers individually.
- Don't ship anything back before the return is approved.
